Assignment: Service Quality during Crises and Designing Service Quality Surveys
Purpose: Search topic online and identify questions to be asked for a service context.
Banking, Retail, HVAC Installation and Service Company, Landscaping firm, financial services firm, Restaurant, and many other possibilities (you choose)
As this suggests, your target audience is a professional group.
[1] I CONSIDERED asking you to reflect on the approximate number of survey questions to be used in the instrument and the rationale for the number. We never want to overwhelm potential respondents and there is a logic to limiting expectations. Although I am not expecting you to include these important issues in survey design, if you find useful insights related to these issues, you are well-advised to collect them for your growing expertise. And, should you identify great questions for service quality, keep these on hand – you never know when they will prove useful!
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