Consider your favorite sit-down restaurant. Briefly answer the following survey questions: ¢ How long do you typically

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Consider your favorite sit-down restaurant. Briefly answer the following survey questions:

• How long do you typically wait to be seated?
• How long do you typically wait to have your order taken once seated?
• Does your server usually introduce him/herself?
• Does your server usually tell you of daily specials or make recommendations?
• How long does it ordinarily take after you have ordered before you get to eat?
• Does the restaurant provide free appetizers, such as bread or chips?
• Does the restaurant provide free refills on your drink? Do you have to ask for refills?
• Does the server make you ask for the check?
• Does anyone check on the quality of your meal?
• Does this restaurant provide any incentives for frequenting their establishment?
• Name the top three reasons you like this restaurant so much? Be specific.

Are any of these potential customer turnoffs in your responses?

If any of these changed dramatically, would this still be your favorite restaurant? Why or why not?

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