UNDERSTANDING THE APPLICATION OF PRINCIPLES OF PROFESSIONAL ENGAGEMENT WITH USERS OF HEALTH AND SOCIAL CARE

UNDERSTANDING THE APPLICATION OF PRINCIPLES OF PROFESSIONAL ENGAGEMENT WITH USERS OF HEALTH AND SOCIAL CARETask 3: LO3 Understand the application of principles of professional engagement with usersof health and social careWhat you must doCase ScenarioYou are part of a multidisciplinary team (MDT) in a health and social care setting The MDT consistsof nurses, social workers, managers, dieticians, care workers, police, etc. Every 6 months there is aMDT meeting that is held to discuss the quality of care given to patients (i.e. review care plans; riskassessment etc.) and also to highlight and raise any specific issues in any service users. Relativesand advocates will also be present at the meeting. At this particular meeting your line manager hasasked you to present a report that will form the basis of understanding application of principles ofprofessional engagement with service users of health and social care.The MDT discusses a 60-year-old male who is not eating and who is depressed and had been avictim of abuse by his past carers. This service user is visually impaired, suffers from dementia andhas loss of motivation and often exhibits challenging behaviour.3.1 In the first section of your report explain the nature of different professional relationshipsthat exist in the context of the case scenario in relation to the service user and also in healthand social care contexts. You can also support your answer from your own workplaceexperience the different types of professional relationship that exist.examples ; with the individual, their family and friends, Team members, line managers, workers in other agencies; right andresponsibilities of users of service versus care workers and others; professional codes; trust; advocacy; empowerment3.2 In the next section of your report you must evaluate personal effectiveness in promoting andsupporting the rights of the individual in the case scenario above. In this section to supportyour answer , you could introduce models of supportexamples medical health versus social model; individual benefit versus organisational benefit3.3 Finally, in your report you must discuss ways to resolve issues encountered in professionalrelationships. For example you may want to focus on the dilemmas and conflicts that mayarise in the case scenario. To support your answer you can also include dilemmas in yourown workplace and how they were resolvedexamples Dilemmas ; risk, abuse, challenging behaviour, conflict, ethics, confidentiality versus disclosure, expectationchanging overtime, conflicts between principles of good practice and values of others.Own practice: roles eg meeting needs of users of service, providers of health and social care service, facilitators,advocate, advisers, counsellors, mentorBarriers; miscommunications, different professional codes of practice, group cohesiveness personalities.