Using metrics to assess organizational/program efficiency and effectiveness
According to McLaughlin and Olson (2012), “a key component of effective operations is the ability to move strategy to action” (pg. 13). Once a health care organization has a strategy, it is then necessary to select the accurate assessment tool to implement the strategy. Balance scorecards, strategy maps, and dashboards are three organizational assessment tools that are used frequently to move a strategy into action. […]

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