Explain how each of the techniques of active listening should be implemented during an important conference call with a client who is explaining his needs for a project to your team members, who are in multiple locations.

Assignment:

Answer these essay questions:

1. Explain how each of the techniques of active listening should be implemented during an important conference call with a client who is explaining his needs for a project to your team members, who are in multiple locations.
2. Read Case 10-3 of the textbook and answer the related questions.
3. Search online to find images of high-profile people (politicians, celebrities, etc.) in situations where his or her nonverbal signals show one of the six functions of non-verbal communication: complementing, accenting, contradicting, repeating, regulating, and substituting. (Find one image for each characteristic and paste the photo.) Explain how you identified what their non-verbal communication is saying and whether it matches the verbal messaging they are delivering, if they are speaking.
4. Read Case 11-3 of the textbook and answer the related question.

Assignment Expectations

• Length: 1500 – 1750 words; answers must thoroughly address the questions in a clear, concise manner.
• Structure: Include a title page and reference page in APA style. These do not count towards the minimal word count for this assignment.
• References: Use the appropriate APA style in-text citations and references for all resources utilized to answer the questions. Include at least three (3) scholarly sources to support your claims.
• Format: Save your assignment as a Microsoft Word document (.doc or .docx).