Action Research Case Study

Case Study 2: City Center Hospital Case Study

Organizational Problem:

Center City Hospital is a large outpatient surgery center in a mid-size urban area of Kansas. The CEO, Director of Nursing (DON), and the HR manager are concerned with a morale issue amongst the nursing staff of the organization. During the past year, the hospital has been trying to change the culture to become more profit and patient-centered.

Organizational Design:

Full-time staffing of the hospital is operational. This includes the CEO, DON, Human Resources Management (HRM), Finance, Risk Management, and Unit Managers for each section of the surgery center. Nursing staff within the center is outsourced and nurses are hired on as conditional permanent staff. The doctors are independent contractors with the hospital and are on yearly contracts.

Challenge and Request Criteria:

The CEO, DON, and the HRM believe the morale of nurses is at an all-time low and the relationship between doctors, unit managers, and nurses is damaging to the mission of the hospital. The CEO is concerned about losing physicians due to the lack of leadership skills displayed by the unit managers. The unit managers are concerned about the stress level for the nurses and blame the arrogant behavior of the physicians as the cause of stress.

The CEO, DON, and HRM request an OD intervention for all internal managers with the intent of developing a common focus of leading a united team. The leadership team requires that this be addressed in a one-day workshop and that a visible improvement be seen over the next 12 months.

As defined by the leadership team, the intervention is to develop stronger leadership skills within the unit manager staffing and must result with visible improvement over the subsequent 12 months.

The Action Research Case Study paper

1. Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
2. The paper must be four to five pages in length and include level headings to lead the reader through the specific areas of content. Level headings also provide the reader with an outline to ensure all areas of the project are covered.

3. The paper must include the course textbook as a reference, as well as four additional scholarly, peer-reviewed, and/or credible sources to support the content of the paper.

4. Must use at least four scholarly, peer-reviewed, or credible sources in addition to the course text.
5. The Scholarly, Peer-Reviewed, and Other Credible Sources(Links to an external site.)   University of Arizona Global Campus Library Quick ‘n’ Dirty

5. Must document any information used from sources in APA Style as outlined in the Writing Center’s

6. Must include a separate references page that is formatted according to APA style as outlined in the Writing Center.

Required Resources

Text

Bierema, L. (2020). Organizational development: An action research approach (2nd ed.). Zovio.

• Chapter 4: Action Research: The Planning Phase
• Chapter 5: Action Research: The Doing Phase
• Chapter 6: Action Research: The Checking Phase
• The full-text version of this ebook is available through the Constellation database. This book is a comprehensive text on organization development theories and strategies. Chapters 4, 5, and 6 will assist you in your The Process and Practice of Organizational Development discussion forum, and Action Research Case Study assignment this week.